Industrial Electrical Services (FAQ)

General Company Information

1. Who is Hughes Systems Industrial (HSI)?
HSI is a leading industrial and commercial electrical contractor based in Houston, TX, serving the Gulf Coast region. We specialize in design-build solutions, maintenance, and expert electrical contracting for various industries.

2. What industries does HSI serve?
HSI provides services to terminals, refineries, food processing plants, steel producers, chemical plants, and businesses in the commercial sector.

3. Where is HSI located and what areas do we serve?
HSI is located in Houston, Texas, and we proudly serve companies across the entire Gulf Coast region.

4. What sets HSI apart from other electrical contractors?
HSI stands out due to our commitment to safety, personalized solutions, design-build approach, industry expertise, and a strong record of zero safety incidents.

Services & Capabilities

5. What electrical services does HSI offer?
HSI offers new construction and remodeling, design-build construction, maintenance and emergency service calls, instrumentation installation and calibration, PLC/DCS programming and support, thermography inspections, high voltage expertise, feasibility studies, and 24-hour emergency services.

6. What is the design-build approach at HSI?
HSI combines design and construction expertise under one roof, fostering close collaboration with clients to deliver cost-efficient, tailor-made solutions and minimize delays.

7. Does HSI provide 24-hour emergency services?
Yes. HSI offers round-the-clock emergency electrical services to ensure support is available whenever it’s needed.

8. Can HSI handle high voltage projects?
Yes. HSI’s team includes experts skilled in high voltage electrical work.

9. Can HSI perform PLC/DCS programming and support?
Yes, HSI provides programming and support services for PLC/DCS systems as part of its industrial electrical solutions.

10. Does HSI offer instrumentation installation and calibration?
Yes. HSI provides complete instrumentation installation and calibration services for industrial needs.

Process & Approach

11. How does HSI ensure safety on its projects?
HSI maintains a ZERO recordable incident track record, emphasizing our safety as a core value and integrating strict safety protocols in all tasks.

12. What is the benefit of the design-build process?
This approach streamlines projects, provides a smoother experience, minimizes delays, and combines both design and construction for enhanced quality and efficiency.

13. How does HSI collaborate with clients during projects?
HSI works closely with clients, focusing on communication, transparency, and understanding each client’s unique operational needs to deliver tailored solutions.

14. What type of projects can HSI handle?
HSI can handle new construction, facility remodels, ongoing maintenance, emergency electrical calls, and specialized projects in various industrial sectors.

15. Does HSI offer feasibility studies?
Yes, HSI conducts meticulous feasibility studies for upcoming or potential projects.

Quality & Support

16. What is HSI’s commitment to customer satisfaction?
HSI prioritizes trust, transparency, and open communication to form lasting partnerships and ensure customer satisfaction from initial contact to project completion.

17. How does HSI ensure the quality of its work?
HSI employs certified, highly trained electricians who stay up-to-date with industry standards and emerging technologies. The company is dedicated to delivering union-quality work at competitive prices.

18. Does HSI provide ongoing maintenance for industrial facilities?
Yes. HSI offers comprehensive maintenance solutions to support the long-term reliability of clients’ electrical systems.

Contact & Availability

19. How can I contact HSI for service or to discuss a project?
You can contact HSI directly through their website or by phone to discuss your project needs and arrange a consultation.

20. Is HSI available outside of business hours?
Yes, HSI is available beyond standard business hours, providing flexible support and emergency services whenever required